“The advantage with the eVHC app during the repair / during the workshop visit, any faults are perfectly documented and captured. For example images of the brake pads can be sent to the customer via sms or email, or a video for good measure. The customer can then authorise the repairs quickly via their mobile.
For our customers, a clear benefit is the transparency. The customer doesn’t receive any unpleasant surprises when they come to pick-up their vehicle, they are already informed about costs.
Another huge benefit is the sms or email customer authorisation as this removes the need for a phone call to the customer. The customer can continue their day without being interrupted, via their mobile they simply send a confirmation for any repairs. It's just great!”
Dominik Deiters (Group Service Manager)
(Testimonial translated into English)